Erina Cruise by Hag

We really enjoyed it (3 days/2 nights). The staff were incredibly friendly and helpful. The room was super spacious, with a huge bathroom. It was super clean. Everything was well organized, and we felt very comfortable. Thank you so much.

Objectively speaking, I give most of the service staff on the ship 5 stars. They are warmly welcomed and most of them are considerate. However, the customer manager on the day had a very bad attitude towards crisis management. If you have a room type that you particularly want to stay in, it is recommended that you do not choose this cruise ship because We were very much looking forward to this trip. One month before departure, we specifically checked with the hotel to see if the three-person room with balcony we had booked was the same as the photo (worrying about misunderstandings and inconsistent expectations). The hotel responded that it was indeed the room type with balcony. Welcome to our stay! Unexpectedly, on the cruise ship, the room for three people with a balcony was directly changed to a group guest, and they were directly changed to a room without a balcony! The account manager on the ship took advantage of the fact that we were already in a dilemma at sea and directly replied that the room was full and there was no other choice. In addition, the supplies in the room were moldy, the pillow cases had black spots, there was garbage on the floor, and the door lock was broken! Repeated requests for a solution were delayed until 8pm, but the account managers responded with a casual attitude... Finally, they gave a free massage at the SPA on the ship, and arranged to go after 22:45 in the evening. The originally scheduled 75-minute massage became 30 minutes. At the same time, because the masseur was tired, it basically didn’t count as a SPA experience... It was a really bad experience to be full of expectations and get lost at sea and worry about your life safety at any time. The only good thing was to order through trip. The platform is willing to assist quickly. If you want to experience the romantic atmosphere in Halong Bay, it is recommended that you evaluate whether to choose this cruise ship.